Egentify

Egentify is an AI support agent that handles customer questions across chat, email, and voice channels. It resolves support tickets by accessing your live store data including products, orders, shipping status, and policies to provide accurate answers. The AI agent responds to customer inquiries before your support team needs to get involved, routing only unresolved issues to your team. Monitor every conversation in real-time from a unified ticket inbox and take over any chat when needed. The shared dashboard shows full conversation history across all channels. Egentify reduces support volume by answering questions about order tracking, shipping, and store policies automatically, letting your team focus on complex issues that require human attention.