dotAOV: Order Editing
- by dotAOV
- Free
- by dotAOV
- Free
Let customers fix their own shipping address and order details after checkout — reducing support tickets with self-service editing.
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About the dotAOV: Order Editing
dotAOV: Order Editing lets customers make post-purchase changes to their orders without contacting support. After checkout, shoppers can fix their own shipping address, update contact details like name, phone, and email, add order notes, or switch product variants such as size or color. Everything happens on a secure, branded self-service page.
You control which fields customers can edit and set the editing window duration. An optional editor appears on the Thank You page with a live countdown timer. Each customer edit is verified and automatically saved back to Shopify, ensuring orders ship to the correct address with accurate details. This reduces support tickets while giving customers the flexibility to correct mistakes on their own terms.
Launched: June 1, 2026
Key features
- Customers edit their shipping address, name, phone, email, and notes
- You choose which fields are editable and how long the window stays open
- Switch to another variant (eg: size or color) of the same product
- Optional editor on the Thank You page with a live countdown
Integrations with:
- Checkout,
- Shopify Flow,
- Flow