ChargePilot

by ChargePilot
Free to install. Additional charges may apply.

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by ChargePilot
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on
Free to install. Additional charges may apply.

Stop chargebacks with AI-powered evidence and early dispute alerts. Automated submissions with human review on every case.

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About the ChargePilot

ChargePilot automates chargeback management for Shopify Payments disputes. The app assembles complete evidence packages using your real order data, shipping details, tracking information, and customer history. AI drafts evidence tailored to each reason code, while human experts review every submission before it goes out — nothing sends without your approval. Turn on dispute alerts through Verifi RDR for Visa and Ethoca for Mastercard to catch eligible disputes early and refund them before they become chargebacks against your store. Track every dispute from start to finish, with evidence built automatically from your fulfillment and customer records. Billing runs through Shopify, so no external payment setup is needed. Fight chargebacks with AI-powered evidence that gets human review on every case.

Launched: September 11, 2026

Key features

Ethoca & Visa RDR pre-dispute alerts — as available for your payment setup
AI drafts evidence for each reason code — an expert reviews it before it submits
Evidence built from your orders, fulfillment, tracking, and customer history
Human review on every submission — nothing sends without your approval
Billing through Shopify — no external payment setup needed