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CartMend
- by Explified
- Free
- by Explified
- Free
Let customers edit orders, swap items, update addresses, or cancel self-serve. Reduce support tickets and save time.
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About the CartMend
CartMend enables customers to edit orders self-serve before fulfillment, reducing support tickets and improving the shopping experience. Shoppers can update shipping addresses, change item variants, swap colors and sizes, adjust quantities, or cancel orders directly from their order confirmation email or Thank You page.
Merchants keep complete control with customizable editing time windows and fulfillment cutoff rules. When order edits change the total amount, CartMend automatically collects additional payments or processes refunds while keeping inventory and financial records synchronized. Perfect for stores wanting to offer flexible order management without manual intervention.
Launched: September 14, 2026
Key features
- Self-serve order editing for sizes, colors, variants, and quantities.
- Allow customers to update shipping and delivery addresses directly.
- Automated order cancellations with instant refund processing.
- Customizable editing time limits and fulfillment cutoff rules.
- Automatic payment collection for order additions and difference refunds.
Integrations with:
- Customer accounts
