ReturnWise Returns & Exchanges
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
Turn returns into exchanges and store credit instead of refunds. Keep more revenue in your store with automated return management.
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About the ReturnWise Returns & Exchanges
ReturnWise helps you keep revenue in your store by turning returns into exchanges and store credit instead of cash refunds. Shoppers get a branded self-serve portal that offers product exchanges, store credit with an optional bonus, or refund options. Set up return windows, eligibility rules, return fees, and shipping label policies once—an AI assistant can help draft them—and the portal applies everything automatically. Use prepaid return labels or box-free QR code drop-off based on your policies. Photo review and abuse detection tools flag serial returners to stop return abuse. Analytics show exactly how much revenue you've kept. Offer 'keep it' credit for items you'd otherwise accept back as returns.
Launched: May 25, 2026
Características principales
- Turn refunds into store credit with an optional bonus to keep revenue
- Offer exchanges for a different size, color, or product instead of refunds
- Prepaid labels or box-free QR code drop-off, matched to your return policies
- Offer 'keep it' credit to recover returns you'd otherwise refund
- Stop return abuse by flagging and limiting serial returners
Integraciones con:
- Customer accounts
Category:
Pricing of ReturnWise Returns & Exchanges
Free
Free
- 5 returns per month
- Store credit & original-payment refunds
- English customer portal
- Self-serve customer return portal
Starter
$14.99 / month
Plus usage charges
- 50 returns per month
- Bonus store credit incentives
- One-click original-payment refunds
- Inventory restock (single location)
- Basic rule engine (up to 4 rules)
- Customer photo uploads
- Same-product exchange
- Spanish & Portuguese portal
Growth
$49.99 / month
Plus usage charges
- 200 returns per month
- Unlimited rules + AI policy assistant
- Abuse blocking, alerts & audit trail
- Automated multi-currency refunds
- Prepaid labels: free, paid, or self-ship
- Custom translations
- Keep-it offers & return fees
- "Shop the store" exchanges + bonuses
Pro
$99.99 / month
Plus usage charges
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- AI photo evaluation of return uploads
- Manager approvals & staff roles
- AI return-reason insights
- Advanced analytics
- Priority support