Luma

Name: Luma
Brand: Luma
Availability: InStock
Rating: 5.0 (1 reviews)

by Luma
Plan gratuito disponible. Prueba gratuita disponible.

5.0 (1)

by Luma
5.0 (1)
on
Plan gratuito disponible. Prueba gratuita disponible.

AI customer service assistant that answers product questions, tracks orders, and handles Instagram DMs in Arabic and English automatically.

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About the Luma

Luma is an AI-powered customer service assistant that automatically handles product questions, order tracking, and common inquiries across your Shopify storefront chat widget and Instagram DMs. The chatbot answers customer questions instantly in Arabic, English, and Franco Arabic, saving you time on routine support tasks. Customers can check their order status without waiting for staff, while complex conversations get escalated to your dashboard for human reply. Manage both your storefront chat and Instagram messages from one place, with comprehensive analytics to track performance. Luma keeps you in control while resolving customer inquiries automatically.

Launched: 4 de mayo de 2026

Características principales

Chatbot de IA que responde preguntas sobre productos y pedidos en árabe e inglés
Seguimiento automático de pedidos: los clientes verifican el estado sin esperar al personal
Escala preguntas difíciles a tu panel para respuesta humana
Widget de chat en la tienda y mensajes directos de Instagram gestionados en un solo lugar
Paneles de análisis completos para usuarios