HumanTouch: Helpdesk & Chat

Name: HumanTouch: Helpdesk & Chat
Brand: Human Touch Technologies Inc.
Availability: InStock
Rating: 5.0 (2 reviews)

by Human Touch Technologies Inc.
Plan gratuito disponible. Prueba gratuita disponible.

5.0 (2)

by Human Touch Technologies Inc.
5.0 (2)
on
Plan gratuito disponible. Prueba gratuita disponible.

Customer support with verified human agents backed by transparent AI. Unified inbox for email, chat & social with Shopify-native tools.

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About the HumanTouch: Helpdesk & Chat

HumanTouch: Helpdesk & Chat combines verified human agents with transparent AI to deliver customer support you can trust. This Shopify-native platform unifies email, live chat, and social messages into one inbox where you can view orders, issue refunds, and manage tickets seamlessly. The AI assistant Hewie helps pull order details in real-time and auto-drafts responses, but every AI-generated message gets reviewed by human agents before sending. Handle repetitive inquiries with automations and saved replies, add internal notes for team collaboration, and publish self-serve articles to your knowledge base. Real-time chat support connects customers with verified humans, not bots. Reduce ticket volume with self-serve options while maintaining the human touch that builds customer trust. All customer support tools work natively within Shopify for simple, efficient helpdesk management.

Launched: 22 de junio de 2026

Características principales

Bandeja de entrada unificada: correo electrónico, chat y redes sociales, todo en un solo lugar.
Chat en vivo: responda a los clientes en tiempo real con humanos reales verificados.
IA transparente: los agentes humanos verificados cuentan con el respaldo de IA que aprende de su tienda.
Base de conocimientos: publique fácilmente artículos de autoservicio en su base de conocimientos.
Automatizaciones y respuestas guardadas: cree opciones de autoservicio para disminuir el volumen de tickets.