Hive Help Desk

by Backroom Studio
Plan gratuito disponible. Prueba gratuita disponible.

0.0 (0)

by Backroom Studio
0.0 (0)
on
Plan gratuito disponible. Prueba gratuita disponible.

Manage all customer support channels in one shared inbox. Live chat, email, Messenger, Instagram, WhatsApp & SMS with Shopify order details.

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About the Hive Help Desk

Hive Help Desk is an all-in-one helpdesk solution that consolidates your customer support channels into a single shared inbox. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from one unified dashboard. Your support agents can access Shopify order details and customer information directly within each conversation, making it easier to resolve issues quickly. The app includes real-time message translation across five languages, helping you communicate with customers worldwide. Use template responses to speed up reply times and set up automation rules to route tickets based on channel or language. Track team performance with SLA monitoring and response time metrics. Add a customizable chat widget to your store with business hours settings and an omnichannel menu. Perfect for teams looking to centralize customer support operations and improve efficiency across multiple communication channels.

Launched: 30 de junio de 2026

Características principales

Bandeja de entrada unificada para chat en vivo, correo electrónico, Messenger, Instagram, WhatsApp y SMS
Ver pedidos de Shopify y detalles del cliente junto a cada conversación
Traducir automáticamente mensajes en tiempo real a través de cinco idiomas
Widget de chat en vivo personalizable con horario comercial y menú omnicanal
Reglas de automatización para enrutar y asignar tickets por canal o idioma