Helpdesk MX
- by Mirasvit Ecommerce Solutions
- Free
Manage all customer support emails and contact form messages in one organized helpdesk inbox. Track conversations, search past tickets, and respond faster with complete message history at your fingertips.
About the Helpdesk MX
Manage all your customer support in one central helpdesk inbox. Turn incoming emails and contact form messages into organized tickets that track the full conversation history. Save time by collecting important details upfront, reducing back-and-forth communication with customers. Find exactly what you need using search filters for ticket status and topics. The unified inbox ensures no customer inquiry gets overlooked, while custom ticket statuses help your team stay organized. Review previous messages on each ticket to provide complete answers in a single response, making support faster and more efficient.
Características principales
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
