Happy: Returns & Exchanges

Happy Returns & Exchange manages your returns and exchanges through a single branded self-service portal. Customers can initiate returns directly from your storefront by selecting a return reason, uploading photos, and choosing between exchanges, store credit, or refunds. The app automatically approves or rejects return requests based on your custom rules for return windows, reasons, products, or tags. Pre-paid return shipping labels generate automatically upon approval, with tracking updates sent by email to keep customers informed. You can configure restocking fees, price differences, and return shipping costs for each policy. The app supports at-home pickup options and integrates with your existing courier accounts for return labels and reverse logistics. All return requests and refunds are organized in one central dashboard, eliminating the need for customers to email your support team while providing a premium returns experience.