Gup — AI Chat & Order Tracking
- por Gup
- Free plan available
- por Gup
- Free plan available
AI chat for your store with verified order tracking and product answers from your live catalog. Instant support with human handoff.
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Acerca de Gup — AI Chat & Order Tracking
Gup brings AI chat to your Shopify store with verified order tracking and live product answers. This AI chat agent trains on your store knowledge and connects to your Shopify catalog through optional Actions.
Customers get instant FAQ responses through the chat widget. When store Actions are enabled, shoppers can track orders by entering their order number and checkout email for verification. The AI also answers product questions using your live catalog data, including variants, prices, and availability.
All interactions are read-only for security—no refunds or cancellations through chat. The app includes a lightweight inbox for human handoff when needed, though it's not a full ticketing system.
Install the app to connect your Shopify store, then sign up at gup.app to deploy the chat widget on your storefront. Your AI assistant will be ready to help customers with order status and product information right away.
Lanzada: August 17, 2026
Características principales
- Verified order tracking after order number + checkout email match
- Product answers from your live catalog — variants, prices, availability
- AI chat on your site with human handoff and a light support inbox
Categoría:
Precios de Gup — AI Chat & Order Tracking
free
Free
- 1 AI Agent
- 50 AI resolutions / mo (hard cap)
- 500 knowledge chunks (~100 pages)
- Website embed & playground
- Inbox + draft learnings
- 1 full seat · unlimited viewers
- Community support
- Subscribe at gup.app
Growth
$99 / month
- 2 AI Agents
- 1,500 AI resolutions / mo
- $0.25 per resolution overage
- 10,000 knowledge chunks (~2,000 pages)
- Team roles · publish learnings · insight
- 2 full seats · unlimited viewers
- Callback, contact capture & availability
- Shopify Actions · guided order tracking
Scale
$299 / month
- 5 AI Agents
- 5,000 AI resolutions / mo
- $0.25 per resolution overage
- 50,000 knowledge chunks (~10,000 pages)
- Email channel · Branded From address
- 5 full seats · unlimited viewers
- Callback, contact capture & availability
- Shopify Actions · guided order tracking