Awairly: AI‑native helpdesk
- por Thomas Fromherz
- Free plan available. Usage charges apply.
- por Thomas Fromherz
- Free plan available. Usage charges apply.
AI helpdesk that drafts replies and takes real actions like refunds and replacements across your shop—right from your inbox.
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Acerca de Awairly: AI‑native helpdesk
Awairly helps Shopify merchants handle customer support emails directly from their existing inbox. This AI-native helpdesk reads incoming support messages and automatically pulls in Shopify order context, customer details, and shipping updates to draft accurate replies for common requests like order status, address changes, and invoice questions.
Unlike basic chatbots, Awairly takes real actions across your shop - processing refunds, creating replacement shipments, and generating vouchers just like you would manually. All drafted responses go to an approval queue so you stay in control of what gets sent to customers.
The app connects seamlessly to your existing mailbox and integrates with the services you already use, keeping your workflow intact while reducing repetitive support tasks.
Lanzada: May 4, 2026
Características principales
- Automatically drafts replies with Shopify order and customer context.
- Takes real actions just like you would - replacemnet shippings, refunds, voucher
- Connects to your existing mailbox and integrates with the services you use
Integraciones con:
- DHL,
- Gmail,
- IMAP,
- Zoho
Categoría:
Precios de Awairly: AI‑native helpdesk
Free
Free
- 50 handled cases per 30-day cycle
- Upgrade at 50 cases; no overage
- Awairly-assisted cases count once/cycle
Starter
$49 / month
Plus usage charges
- 200 handled cases per 30-day cycle
- $0.60 per extra handled case
- Awairly-assisted cases count once/cycle
Growth
$99 / month
Plus usage charges
- 450 handled cases per 30-day cycle
- $0.40 per extra handled case
- Awairly-assisted cases count once/cycle
Pro
$229 / month
- 1,500 handled cases per 30-day cycle
- Above 1,500: contact us for custom plan
- Awairly-assisted cases count once/cycle