Noticias
SEO en Shopify
Desarrollo de Shopify
Pigeon: AI Order Support Agent
- por carrier pigeon
- Free plan available. Free trial available.
- por carrier pigeon
- Free plan available. Free trial available.
AI chatbot that answers order tracking questions with live Shopify data, follows your escalation rules, and hands off to your team safely.
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Acerca de Pigeon: AI Order Support Agent
Pigeon is an AI customer support chatbot designed for order questions. It connects directly to your Shopify orders and fulfillments to answer customer tracking, status, and delivery questions using live order data. When customers are unhappy, the chatbot follows your escalation playbook step by step instead of making things up. It hands off smoothly to your team through live chat inbox, email, or Slack with a complete briefing. Every response follows your rules—Pigeon cannot invent refunds, deadlines, or compensation. Numbers and links are verified against your approved wording before sending. The storefront chat widget matches your theme and replies in English and Chinese. Safety features include banned phrases, commitment whitelists, and approved-wording fallback to keep conversations on track.
Lanzada: September 28, 2026
Características principales
- Order tracking chatbot: live status, packages & tracking numbers from Shopify
- Follows your escalation ladder when customers push back, instead of improvising
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff: live chat inbox, email & Slack alert with ready-made agent brief
- Storefront chat widget that matches your theme; replies in English and Chinese
Integraciones con:
- Slack
Categoría:
Precios de Pigeon: AI Order Support Agent
Free
Free
- 100 AI conversations / month
- Live order, package & tracking answers
- Your escalation ladder, no improvising
- Safety fence: banned & commitment words
- Human handoff with agent brief
- Conversation inbox
- Storefront widget, EN / 中文
Starter
$19 / month
- 500 AI conversations / month
- Everything in Free
- 14-day free trial
- Email support
Growth
$49 / month
- 2,000 AI conversations / month
- Everything in Starter
- Priority support
Scale
$99 / month
- 6,000 AI conversations / month
- Everything in Growth
- Onboarding call to tune your playbook
