BFFWorks: AI Chatbot & Support
- by BFFWorks
- Free
AI chatbot that syncs your catalog, FAQs, and orders to answer customers 24/7 with multilingual support and live agent handoff.
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About the BFFWorks: AI Chatbot & Support
BFFWorks is a commerce-trained AI chatbot that works directly inside Shopify Admin. Launch a multilingual AI concierge in minutes that mirrors your brand voice and syncs your catalog data, knowledge base, FAQs, and order history automatically.
The AI live chat handles customer support 24/7, answering shipping questions, product inquiries, and order tracking requests. It verifies customer details, returns order status with tracking links, and recommends best sellers plus related products. Live agents can jump into any conversation with handoff alerts, translation support, and lead capture tools.
The Shopify-native inbox includes sound and toast notifications, customizable widget themes, lead capture forms, and automated follow-up messages. Daily conversation summaries keep your marketing, support, and operations teams aligned on customer needs.
Características principales
- Shopify-native inbox with chatbot & live-agent handoff, sound and toast alerts.
- Multilingual AI uses your catalog, FAQs, and help docs for precise answers.
- Order-tracking flow verifies email + number, returns status and tracking links.
- Best-seller highlights plus intelligent related product recommendations.
- Customizable widget themes, lead capture forms, and automated follow-up messages
