Mend

by Masas Technologies, LLC
Desde $29/mes. Prueba gratuita disponible.

0.0 (0)

by Masas Technologies, LLC
0.0 (0)
on
Desde $29/mes. Prueba gratuita disponible.

Automate customer support with AI that answers questions, handles order requests, and manages returns across chat and email.

Instalar desde la tienda de aplicaciones de Shopify

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About the Mend

Mend combines storefront chat and forwarded email into one AI support workflow for your Shopify store. The app answers customer questions using your product catalog, store policies, and knowledge base while recommending products to shoppers. It verifies customers before handling order requests like tracking shipments, processing returns and refunds, canceling orders, updating shipping addresses, creating service-recovery discounts, and issuing store credit. You control every action by setting it to Auto, Ask me, or Off. Configure rules, set limits, require approvals, and enable human takeover when needed. Your team can jump in with replies anytime. Mend automates order support while keeping you in control of how your customer service runs.

Launched: 20 de julio de 2026

Características principales

Responde preguntas de tu catálogo, políticas, FAQs y conocimiento de la tienda
Soporte por chat y correo electrónico, verifica compradores y gestiona solicitudes de pedidos
Mantén el control con reglas, aprobaciones, respuestas de equipo y traspaso a humanos