SupportFabric

SupportFabric is an AI-powered chat widget designed for Shopify merchants who want to automate customer support and sales. It connects directly to your store data, giving customers instant answers about products, orders, and shipping without needing a human agent. The chat widget handles the complete customer journey. Shoppers can browse your product catalog, ask about availability and details, place cash-on-delivery orders, and track their order status in real time. The AI is trained on your specific store data and FAQs, so responses stay accurate and relevant. Key features include AI product discovery with in-chat COD ordering, real-time order tracking, automated abandoned checkout recovery, and an omnichannel inbox that manages conversations from your store, WhatsApp, Instagram, and Messenger. This turns your Shopify store into a 24/7 sales and support engine that serves customers anytime they need help.