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Simple Chat: Automated Support
- by SA Inc.
- Free to install. Additional charges may apply.
- by SA Inc.
- Free to install. Additional charges may apply.
AI-powered customer support that automates ticket resolution, order tracking, and follow-ups. Unified inbox for chat and email.
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About the Simple Chat: Automated Support
Simple Chat is an AI-powered customer support app that automatically resolves tickets and follows up with customers. This AI assistant handles order tracking, cancellations, address changes, and back-in-stock notifications without any coding required. Configure your support agent by text and let it answer questions using your custom data, products, orders, and FAQs. The unified inbox manages both live chat and email conversations in one place, embedded right in your admin. Automated follow-ups mean the AI re-checks orders and updates customers on its own. It integrates with ShipHero for fulfillment data and Slack for team escalations. Deliver 24/7 customer support while reducing your team's workload with order self-service and automated responses.
Launched: December 25, 2025
Hauptmerkmale
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Integrationen mit:
- Checkout,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: Automated Support
Standard
Free to install
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
