Setloop Zendesk Connector

Setloop Zendesk Connector brings Shopify order management directly into your Zendesk tickets. Support agents can view customer orders in the sidebar without switching to the Shopify admin, saving valuable time on every ticket. When a ticket opens, the app automatically displays the requester's orders across all connected stores. Agents can handle refunds (full, partial, or shipping-only), send replacement orders, edit items, cancel orders with restock, and manage tags—all from within Zendesk. Every action is attributed to the agent on the order timeline for complete transparency. Setup takes just minutes with no API keys or complex settings required. Customer data is never stored by Setloop, keeping your information secure. Perfect for support teams managing multiple stores who need quick access to order details and the ability to process refunds, replacements, and cancellations without leaving their helpdesk.