Rex: Return & Exchange

Rex: Return & Exchange helps Shopify merchants manage returns and exchanges without support chaos. Customers can submit return requests or exchange requests through a branded self-service portal and track their status in real time. Merchants get full control to approve, reject, or archive requests while applying custom return rules. Issue refunds through multiple options including store credit, gift cards, or product exchanges. The app features automated email notifications to keep customers informed throughout the return process. Multi-language support ensures accessibility for global stores. Customize portal appearance, messages, and labels to match your brand. Real-time tracking and transparent communication create a smooth post-purchase experience for both your team and customers, reducing support tickets while maintaining customer satisfaction.