Nachricht
Shopify SEO
Shopify-Entwicklung
Reclaim
- von CGN Media Group LLC
- From $29/month. Free trial available.
- von CGN Media Group LLC
- From $29/month. Free trial available.
AI triages support tickets against real orders and drafts replies. Classifies intent, sentiment, urgency with policy guardrails.
App beanspruchen
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Über Reclaim
Reclaim uses AI to automatically triage support tickets and draft replies based on real Shopify order data. It reads every inbound ticket, matches it to the actual order, and proposes a resolution grounded in order history, tracking info, and refund records. The app classifies each ticket by intent, sentiment, and urgency, then generates brand-voice responses while enforcing your policies. Risky refunds get escalated to your team instead of processing automatically. Run it in shadow mode to review everything first, use assisted mode for one-click approvals, or go autonomous to let it resolve within-policy tickets on its own. Built-in guardrails keep refund decisions safe and compliant.
Veröffentlicht: July 6, 2026
Hauptmerkmale
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
Kategorie:
Preise von Reclaim
Starter
$29 / month
- 150 AI ticket resolutions/mo
- WISMO / return / exchange triage
- Order-grounded replies + guardrails
Growth
$99 / month
- 750 AI ticket resolutions/mo
- Shadow / assisted / autonomous
- Configurable refund guardrails
Pro
$299 / month
- 3,000 AI ticket resolutions/mo
- Full audit log + escalation flow
- Priority support + data export
