Orbit: AI Shopping Assistant

Orbit adds an AI chat and voice assistant to your Shopify store that answers shopper questions accurately using your live product catalog and custom knowledge base. The AI shopping assistant helps customers search products, add items to cart, and start checkout directly inside the conversation. It provides accurate answers about products, shipping, returns, and order tracking—24/7, day and night. The chat assistant pulls information from your actual catalog, not guesses, keeping responses correct and on-brand. You control the knowledge base for FAQs, policies, and store information. Shoppers get instant help finding what they need and completing purchases. Add the optional voice assistant for hands-free, real-time shopping support. Both chat and voice share the same knowledge, so customers get consistent answers however they prefer to interact. Every conversation is logged, giving you insights into shopper questions and behavior while the assistant guides them to checkout.