Netra OMS

Netra OMS is an order verification and management dashboard designed for Shopify stores dealing with cash-on-delivery orders. The app helps reduce RTO (return-to-origin) rates by enabling merchants to assign orders to telecalling agents who verify buyer details over the phone before confirming shipments. Teams can manage order verification workflows by assigning tasks to agents, tracking their activity logs, and adding internal notes directly on orders. During verification calls, agents can confirm or cancel orders, update addresses, modify email details, and apply custom tags. All changes made within the dashboard automatically sync back to Shopify in real-time. The app provides complete visibility into your COD order management process with agent activity tracking and status notes, helping you prevent fraudulent orders and unnecessary shipping costs.