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Shopify SEO
Shopify development
Lumen
- by Mani Labs
- Free plan available. Free trial available.
- by Mani Labs
- Free plan available. Free trial available.
AI chatbot that answers order tracking questions instantly, reducing support tickets and improving customer experience.
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About the Lumen
Lumen is an AI chatbot for your Shopify store that answers order tracking questions instantly. When customers ask about their order status, the chatbot pulls real-time tracking details and responds naturally—no support tickets, no waiting for agents.
The AI handles order tracking updates through natural conversation, without canned replies or decision trees. If a customer gets frustrated or needs human help, Lumen automatically detects sentiment and escalates to your support team with full context.
Customize the chatbot's tone, branding, and widget appearance to match your store's look and feel. Lumen works with any carrier supported by Shopify, so your customers get accurate tracking information every time.
Track performance with the analytics dashboard that shows deflection rates and customer sentiment. Give your customers instant answers while reducing support workload.
Launched: May 18, 2026
Hauptmerkmale
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Analytics dashboard tracks deflection rate and customer sentiment
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Pricing of Lumen
Free
Free
- 50 conversations per month
- AI-powered WISMO support
- Custom bot name and tone
- Widget theme customization
- Shopify Theme Editor setup
Pro
$29 / month
- 700 conversations per month
- Email escalation alerts included
- Weekly summary reports
- Basic analytics and CSV export
- Store policies: return and shipping
- Widget position and visibility control
- Remove Lumen branding
Pro+
$69 / month
- Everything in Pro
- 1,500 conversations per month
- Advanced escalation handling
- Advanced analytics dashboard
- Ticket status editing
- Custom AI persona and prompts
- Custom bot avatar upload
