Luma

Name: Luma
Brand: Luma
Availability: InStock
Rating: 5.0 (1 reviews)

by Luma
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

5.0 (1)

by Luma
5.0 (1)
on
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

AI customer service assistant that answers product questions, tracks orders, and handles Instagram DMs in Arabic and English automatically.

Installation über den Shopify App Store

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About the Luma

Luma is an AI-powered customer service assistant that automatically handles product questions, order tracking, and common inquiries across your Shopify storefront chat widget and Instagram DMs. The chatbot answers customer questions instantly in Arabic, English, and Franco Arabic, saving you time on routine support tasks. Customers can check their order status without waiting for staff, while complex conversations get escalated to your dashboard for human reply. Manage both your storefront chat and Instagram messages from one place, with comprehensive analytics to track performance. Luma keeps you in control while resolving customer inquiries automatically.

Launched: 4. Mai 2026

Hauptmerkmale

KI-Chatbot, der Fragen zu Produkten und Bestellungen auf Arabisch und Englisch beantwortet
Automatische Bestellverfolgung – Kunden prüfen den Status, ohne auf Personal warten zu müssen
Leitet schwierige Fragen zur menschlichen Beantwortung an Ihr Dashboard weiter
Storefront-Chat-Widget und Instagram-DMs an einem Ort verwaltet
Umfassende Analyse-Dashboards für Benutzer