Luma

by Luma
Free plan available. Free trial available.

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by Luma
0.0 (0)
on
Free plan available. Free trial available.

AI customer service assistant that answers product questions, tracks orders, and handles Instagram DMs in Arabic and English automatically.

Installation über den Shopify App Store

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About the Luma

Luma is an AI-powered customer service assistant that automatically handles product questions, order tracking, and common inquiries across your Shopify storefront chat widget and Instagram DMs. The chatbot answers customer questions instantly in Arabic, English, and Franco Arabic, saving you time on routine support tasks. Customers can check their order status without waiting for staff, while complex conversations get escalated to your dashboard for human reply. Manage both your storefront chat and Instagram messages from one place, with comprehensive analytics to track performance. Luma keeps you in control while resolving customer inquiries automatically.

Launched: May 4, 2026