Hive Help Desk

by Backroom Studio
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

0.0 (0)

by Backroom Studio
0.0 (0)
on
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

Manage all customer support channels in one shared inbox. Live chat, email, Messenger, Instagram, WhatsApp & SMS with Shopify order details.

Installation über den Shopify App Store

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About the Hive Help Desk

Hive Help Desk is an all-in-one helpdesk solution that consolidates your customer support channels into a single shared inbox. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from one unified dashboard. Your support agents can access Shopify order details and customer information directly within each conversation, making it easier to resolve issues quickly. The app includes real-time message translation across five languages, helping you communicate with customers worldwide. Use template responses to speed up reply times and set up automation rules to route tickets based on channel or language. Track team performance with SLA monitoring and response time metrics. Add a customizable chat widget to your store with business hours settings and an omnichannel menu. Perfect for teams looking to centralize customer support operations and improve efficiency across multiple communication channels.

Launched: 30. Juni 2026

Hauptmerkmale

Vereinigter Posteingang für Live-Chat, E-Mail, Messenger, Instagram, WhatsApp und SMS
Shopify-Bestellungen und Kundendetails neben jedem Gespräch anzeigen
Nachrichten in Echtzeit über fünf Sprachen automatisch übersetzen
Anpassbares Live-Chat-Widget mit Geschäftszeiten und Omnichannel-Menü
Automatisierungsregeln zum Weiterleiten und Zuweisen von Tickets nach Kanal oder Sprache