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FormalChat
- by FirasCodes
- Free plan available
- by FirasCodes
- Free plan available
AI chat widget for your store. Answer customer questions 24/7 and hand off to your team when shoppers need human help.
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About the FormalChat
FormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI chat is automatically trained on your product catalog, so it can answer customer questions accurately right from day one, 24/7. When shoppers want to speak with a person, the AI hands them off to your team in real time. Lead capture collects visitor email and contact info automatically during conversations. Manage all chats from a web dashboard or use the FormalChat mobile app for iOS and Android. Push notifications alert you on your phone when customers are waiting, so you never miss an opportunity to connect with shoppers and close sales.
Launched: May 21, 2026
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- AI trained on your products answers customer questions automatically, 24/7
- Handoff connects shoppers to your team when they want to speak with a person
- Manage all chats from a web dashboard or iOS and Android mobile app
- Push notifications alert you on your phone when a customer is waiting
- Lead capture collects visitor email and contact info automatically during chat
Category:
Pricing of FormalChat
Try LiveChat Free
Free
- 50 AI messages/mo
- 1 operator
- 3 knowledge entries
- 5 canned replies
Growth
$23 / month
- 1,000 AI messages/mo
- 3 operators
- 5 GB storage
- 20 knowledge entries
- 25 canned replies
Pro
$59 / month
- 5,000 AI messages/mo
- 10 operators
- 20 GB storage
- 100 knowledge entries
- Unlimited canned replies
Business
$119 / month
- 25,000 AI messages/mo
- Unlimited operators
- 100 GB storage
- Unlimited canned replies
- Email + push notifications
- Priority support
