DeS AI Commerce Agent

DES AI Commerce Agent delivers instant, accurate answers to shoppers using AI trained on your product catalog, FAQs, and store policies. This AI shopping assistant helps customers find products, compare options, get order status updates, and receive guided support for placing orders — all available 24/7. When conversations need a human touch, live chat handoff transfers everything seamlessly to your team with full context preserved, including chat transcripts, cart details, and order history. Your agents respond from a unified inbox showing complete customer information. The AI assistant uses plain-language product search with smart recommendations, answers questions about shipping and returns, and provides store-trained responses based on your actual catalog and policies.