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Amity: Remember every customer
- by OT Software Group, Inc.
- Free plan available. Free trial available.
- by OT Software Group, Inc.
- Free plan available. Free trial available.
Manage customer conversations with full context from email, social, and order history to deliver personalized support every time.
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About the Amity: Remember every customer
Amity helps merchants manage customer conversations with complete context across email and social channels. The app remembers every customer interaction by showing their full history, previous messages, and collected memories, so support teams can reply with personalized responses that reflect the entire relationship instead of just the latest ticket.
The app speeds up handling complex customer requests by drafting context-aware replies and surfacing suggested actions. It includes proactive follow-up features and task escalation for situations that need human review. With customer memory at its core, Amity ensures every response includes key context from past interactions, helping brands build stronger relationships through more informed, personalized customer support.
Launched: May 19, 2026
Hauptmerkmale
- Customer memory
- Context-aware replies
- Proactive follow-up
- Task escalation
Category:
Pricing of Amity: Remember every customer
Free
Free
- 25 AI Conversations
- 50 Customer Memories
- 1 Connected Channel
Helpdesk
$10 / month
- All channels in one inbox
- Create actions and follow-ups
- Customer profiles and memory pages
- Structured notes, preferences, and remin
Pro
$30 / month
- Unlimited AI Conversations
- Unlimited Connected Channels
- Unlimited Customer Memories
- Advanced Analytics
- Custom Agent Configuration
- Simulation Environment
