Ticketline: Support Tickets

Name: Ticketline: Support Tickets
Brand: Bodanius
Price: 499 USD
Availability: InStock
Rating: 5.0 (1 reviews)

by Bodanius
Ab $4,99/Monat. Kostenlose Testversion verfügbar.

5.0 (1)

by Bodanius
5.0 (1)
on
Ab $4,99/Monat. Kostenlose Testversion verfügbar.

Let customers open support tickets linked to their orders. Reduce emails, prevent disputes, and resolve issues faster from one dashboard.

Installation über den Shopify App Store

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About the Ticketline: Support Tickets

Ticketline adds a support ticket system directly inside Shopify customer accounts. Customers can open tickets from their account page or order status page, and each ticket automatically links to the relevant order with all items, totals, and attachments included. Manage and resolve all support tickets from a single dashboard in your Shopify admin. Track issues, assign them to team members, and update ticket status as you work through customer requests. Automatic email updates notify customers at every status change, reducing follow-up emails asking for updates. This app helps cut down on chargebacks and disputes by giving customers an easy way to reach you first when they have order issues. Instead of going straight to payment disputes, small problems get resolved through your support ticket system. Setup takes just minutes, and there's no live chat to manage—just straightforward ticket tracking that keeps customer support organized and reduces the emails flooding your inbox.

Launched: 2. März 2026

Hauptmerkmale

Jedes Ticket wird automatisch mit seiner Bestellung verknüpft, mit Artikeln, Summen und Anhängen
Kunden erstellen Tickets von ihrem Konto oder der Bestellstatusseite aus
Verfolgen, zuweisen und lösen Sie jedes Ticket von einem Dashboard im Admin-Bereich aus
Automatische E-Mail-Updates halten die Kunden bei jeder Statusänderung auf dem Laufenden
Reduzieren Sie Rückbuchungen, indem Sie den Kunden eine einfache Möglichkeit bieten, Sie zuerst zu kontaktieren