Remora

by Switch Research
Kostenloser Plan verfügbar

0,0 (0)

by Switch Research
0,0 (0)
on
Kostenloser Plan verfügbar

AI-powered helpdesk that manages support tickets with smart reply drafts and complete order context for faster customer service.

Installation über den Shopify App Store

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About the Remora

Remora is an AI-native helpdesk built for Shopify merchants to manage support tickets efficiently. Every conversation includes full order context, customer details, and tracking information right in your inbox. AI automatically classifies incoming tickets and drafts replies for your team to review before sending—keeping humans in control. Handle refunds, cancellations, and discount codes directly from the ticket without switching tabs. The unified inbox supports email tickets with real-time updates, team assignments, internal notes, and collision detection to prevent duplicate responses. Use macros to speed up common replies and build a knowledge base to help customers help themselves. CSAT surveys let you measure customer satisfaction after each interaction.

Launched: 4. Mai 2026

Hauptmerkmale

[\"Vereinigter Posteingang mit vollem Shopify-Bestell-, Kunden- und Tracking-Kontext\",\"KI-Ticketklassifizierung und Entwürfe von Antworten mit Genehmigung durch den Menschen (Human-in-the-Loop)\",\"Bearbeiten Sie Rückerstattungen, Stornierungen und Rabatte, ohne die Inbox zu verlassen\"]