Mend

by Masas Technologies, LLC
Ab $29/Monat. Kostenlose Testversion verfügbar.

0,0 (0)

by Masas Technologies, LLC
0,0 (0)
on
Ab $29/Monat. Kostenlose Testversion verfügbar.

Automate customer support with AI that answers questions, handles order requests, and manages returns across chat and email.

Installation über den Shopify App Store

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About the Mend

Mend combines storefront chat and forwarded email into one AI support workflow for your Shopify store. The app answers customer questions using your product catalog, store policies, and knowledge base while recommending products to shoppers. It verifies customers before handling order requests like tracking shipments, processing returns and refunds, canceling orders, updating shipping addresses, creating service-recovery discounts, and issuing store credit. You control every action by setting it to Auto, Ask me, or Off. Configure rules, set limits, require approvals, and enable human takeover when needed. Your team can jump in with replies anytime. Mend automates order support while keeping you in control of how your customer service runs.

Launched: 20. Juli 2026

Hauptmerkmale

"Beantworte Fragen aus deinem Katalog, deinen Richtlinien, FAQs und deinem Wissen über den Shop","Unterstütze Chat und E-Mail, verifiziere Käufer und bearbeite Bestellungen","Behalte die Kontrolle mit Regeln, Genehmigungen, Teamantworten und menschlicher Übernahme"