Lumen

by Mani Labs
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

0.0 (0)

by Mani Labs
0.0 (0)
on
Kostenloser Plan verfügbar. Kostenlose Testversion verfügbar.

AI chatbot that answers order tracking questions instantly, reducing support tickets and improving customer experience.

Installation über den Shopify App Store

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About the Lumen

Lumen is an AI chatbot for your Shopify store that answers order tracking questions instantly. When customers ask about their order status, the chatbot pulls real-time tracking details and responds naturally—no support tickets, no waiting for agents. The AI handles order tracking updates through natural conversation, without canned replies or decision trees. If a customer gets frustrated or needs human help, Lumen automatically detects sentiment and escalates to your support team with full context. Customize the chatbot's tone, branding, and widget appearance to match your store's look and feel. Lumen works with any carrier supported by Shopify, so your customers get accurate tracking information every time. The analytics dashboard lets you track deflection rates and monitor customer sentiment, helping you understand how the bot performs and where customers need the most help. Perfect for stores looking to reduce support volume while keeping customers informed about their orders.

Launched: 18. Mai 2026