DigitalGenius
- by DigitalGenius
- Free to install. Additional charges may apply.
Meet your AI Concierge that handles customer service with natural conversations, visual product recognition, and deep integrations to resolve support requests and improve sales conversions.
About the DigitalGenius
Meet DigitalGenius, your AI-powered customer service solution that combines conversational AI, visual recognition, and deep integrations to handle both pre and post-purchase support. The platform uses natural language processing to understand customer inquiries and resolve them automatically through connections with your shipping carriers, ERPs, and warehouse systems. Visual AI helps identify product defects and scan barcodes, while generative AI creates personalized responses that match your brand's tone. Track performance and gain valuable insights through detailed analytics. Whether it's answering product questions to increase sales or managing post-purchase support to improve customer satisfaction, this AI Concierge works around the clock to deliver efficient, personalized service.
Key features
- Conversational AI. Let your users have natural conversations with AI Concierge.
- Visual AI. Trained on e-commerce products, detects defects and barcodes.
- Generative AI. Personalized touch, finetuned for ecommerce and your brand tone.
- Deep Integrations. Connected with carriers, ERPs, warehouses to resolve issues.
- Analytics & Alerting. See AI performance and get insights on where to improve.
