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Order Editing | SelfDesk
- by Algo Commerce
- Free plan available. Free trial available.
- by Algo Commerce
-
Built for Shopify
- Free plan available. Free trial available.
Enable post-purchase order edits and upsells to reduce support tickets while increasing revenue and customer satisfaction.
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About the Order Editing | SelfDesk
This app lets customers edit their orders after purchase, reducing support tickets while creating new revenue opportunities. Shoppers can add products, request refunds, and make payments directly from their order page without contacting support.
The order editing feature works with specific products, collections, or tags you choose. It includes product recommendations for upsells, unlimited order edits, automatic refunds and payments, plus detailed event logs and analytics to track performance.
Secondary payments integrate seamlessly with your orders, though manual payment capture may require separate processing to maintain compliance. This self-service approach saves your team time while improving customer satisfaction and unlocking additional revenue from post-purchase upsells.
Launched: January 28, 2025
Key features
- Enable for specific products, collections or tags
- Product recommendations.
- Unlimited order edits.
- Auto-refunds and payments.
- Detailed event logs & analytics.
Integrations with:
- Customer accounts,
- Shopify Admin
Category:
Pricing of Order Editing | SelfDesk
Free
Free
- 10 order edits
- Recommended-product upsells
- Edit shipping address
- Add order note
- Cancel order
- Update quantity
- Change variant
- Replace product
Pro
$29 / month
- 1000 order edits
- + Everything in Free
Growth
$79 / month
- Unlimited Order Edits
- + Everything in Pro
