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RefundSentry ‑ Return Fraud
- by BCDI SNC
- From $49/month. Free trial available.
- by BCDI SNC
- From $49/month. Free trial available.
Stop repeat refund fraud by flagging customers who return under different emails and addresses before you refund them again.
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About the RefundSentry ‑ Return Fraud
RefundSentry helps you stop return fraud and chargebacks by connecting customer history across multiple emails and addresses. The app flags customers behind repeat refunds before you process another one.
See the complete picture: refunds, "not received" claims, and chargebacks linked to each customer through their emails, addresses, and checkout IP. One real case showed a buyer placing 29 orders under 28 different emails and 25 addresses, with fifteen refunded after shipping.
Flag or block a customer once, and their next order gets held before it ships. When chargebacks happen, RefundSentry assembles delivery proof and linked accounts for you to send as evidence.
Works alongside your existing returns app, including Shopify, Loop, and AfterShip.
Launched: June 2, 2026
Key features
- Flag the customer who comes back under a new email and a new address
- Block a customer once: their next order is held before it ships
- See refunds, "not received" claims and chargebacks per customer before refunding
- Chargeback evidence assembled for you: delivery proof, linked accounts. You send
- Keeps your returns app: works alongside Shopify, Loop and AfterShip
Integrations with:
- Shopify POS,
- Shopify Flow,
- Shopify Admin,
- AfterShip,
- Gorgias,
- Loop
Category:
Pricing of RefundSentry ‑ Return Fraud
Starter
$49 / month
- Up to 1000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
Growth
$99 / month
- Up to 3,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
Scale
$199 / month
- Up to 6,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
Advanced
$299 / month
- Up to 12,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
