Onepilot
- by Onepilot
- Free
Get 24/7 human customer service support with Onepilot. Access order information, manage tickets, and provide instant customer care through a centralized platform that connects all your tools and knowledge bases.
About the Onepilot
Onepilot delivers professional customer service outsourcing with 24/7 human support for your Shopify store. The platform connects directly to your Shopify orders and status information, allowing customer service agents to handle inquiries efficiently through a centralized Ticket Center. Agents access comprehensive knowledge bases and training resources before managing customer requests. The solution brings together all your back-office tools, payment systems, and additional business tools in one place, making customer care management simple and flexible. Whether you need round-the-clock support or help during peak seasons, Onepilot's team of trained professionals ensures your customers receive prompt, personalized assistance.
Key features
- Resolving tickets from all ticketing tools at one place, the Ticket Center.
- Regrouping all the back-office, payment tools, additional tools from customers.
- Agents have access to knowledge bases, courses before resolving tickets.
