Magic: Exchanges and Returns
- by Magic Automation AB
- Free to install. Additional charges may apply.
Turn returns into sales with Magic's modern return portal. Encourage customers to choose exchanges and store credit over refunds while letting them shop for new items during the return process.
About the Magic: Exchanges and Returns
Magic simplifies returns management by offering customers a choice between exchanges, store credit, or refunds. This modern returns portal helps reduce customer service workload while providing shoppers with clear instructions and real-time tracking of their returns. Customers can browse and purchase new items during the return process, turning potential refunds into new sales opportunities. The portal lets you customize return reasons to better understand customer needs and virtually inspect items before they reach your warehouse. With seamless integration capabilities for various WMS and CRM tools, Magic creates a smooth returns experience that builds customer loyalty and encourages repeat purchases.
Key features
- Incentivise customers to choose exchanges or store credit over refunds
- Purchase new items within the return flow
- Choose your own return reasons to better understand your customer needs
- Virtually inspect items even before returns are sent to your warehouse
- Connect to wide variety of WMS and CRM tools to integrate returns portal deeply
