Magic: Exchanges and Returns

Magic simplifies returns management by offering customers a choice between exchanges, store credit, or refunds. This modern returns portal helps reduce customer service workload while providing shoppers with clear instructions and real-time tracking of their returns. Customers can browse and purchase new items during the return process, turning potential refunds into new sales opportunities. The portal lets you customize return reasons to better understand customer needs and virtually inspect items before they reach your warehouse. With seamless integration capabilities for various WMS and CRM tools, Magic creates a smooth returns experience that builds customer loyalty and encourages repeat purchases.