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Tacey: Order Editing
- by ONDUTYOPS LLC
- From $29/month. Free trial available.
- by ONDUTYOPS LLC
- From $29/month. Free trial available.
Let customers edit orders, fix addresses, cancel, or merge orders on the thank you page. Address validation prevents shipping errors.
About the Tacey: Order Editing
Tacey: Order Editing lets customers edit orders directly on the Shopify thank you page and order status page. Address validation automatically catches wrong addresses when orders are placed and holds fulfillment until customers can fix them.
Customers can edit orders after purchase by changing quantities, swapping variants, adding items, updating addresses, or downloading PDF invoices. The order merge feature combines two paid orders from the same customer into one shipment without refunds or extra charges.
Set up edit windows with auto-hold fulfillment to prevent shipping errors. Customers can cancel orders with refunds to their original payment method or store credit, with optional restocking fees. Add post purchase upsells and pre-shipment reminders on the order status page to increase revenue while improving customer service.
Self-service order editing reduces support tickets and prevents costly shipping mistakes before orders leave your warehouse.
Launched: May 1, 2026
Key features
- Address validation on every order. Edit windows and auto-hold fulfillment
- Order Merge: Merge two paid orders into one shipment. No refund, no extra charge
- Edit a wrong address, quantity, variants, swap or add products, discounts
- Cancel with refund to payment or store credit, restocking fees, retention
- Post purchase upsells, pre-shipment reminders, invoice on order status page
Integrations with:
- Checkout,
- Customer accounts,
- 3PL,
- Checkout,
- Customer Accounts,
- Preorder Apps,
- Shipping and Fulfillment Apps,
- Sidekick
Category:
Pricing of Tacey: Order Editing
0 - 750 Orders
$29 / month
or $290/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit log and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
751 - 1500 Orders
$49 / month
or $490/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
1501 - 2500 Orders
$79 / month
or $790/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit log and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
2501 - 5000 Orders
$129 / month
or $1,290/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit log and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
5001 - 10K Orders
$229 / month
or $2,290/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
10k - 20k Orders
$399 / month
or $3,990/year and save 17%
- Self-serve edits: swap, change, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit log and every refund
- Replaces $500+/month of separate apps
- Slack support with the founder + APIs
