SelfServe: Order Editing
- by Grumspot Ltd.
- Free plan available
Let customers fix their own orders instantly - edit addresses, swap items, and cancel orders right from the status page. Add post-purchase upsells to increase sales while reducing support tickets.
About the SelfServe: Order Editing
Give your customers control over their orders with a self-service portal that reduces support tickets and increases revenue. Shoppers can instantly fix common order mistakes through the order status page - from swapping product variants to correcting shipping addresses using Google Maps validation. They can even cancel orders within your specified timeframe. Turn potential problems into opportunities by offering post-purchase upsells that grow your average order value. The customer-friendly interface lets buyers make changes 24/7 without contacting support, leading to higher satisfaction and fewer returns. Set custom rules for what can be modified and when, maintaining full control while giving customers the flexibility they need.
Key features
- Customer Self-Service Portal: Let shoppers edit/cancel orders 24/7, no support
- Increase AOV with Upsells: Offer one-click product add-ons after they checkout.
- No Failed Deliveries: Get address validation with Google Maps auto-complete
- Full Control: Set custom editing windows and rules for what can be changed.
- Item & Variant Swaps: Customers can change size, color, or product options
Pricing of SelfServe: Order Editing
Free
Free
- 5 Order Edits
- 5 Upsells
Pro
$99 / month
- Unlimited Order Edits
- Unlimited Upsells
