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Order Undo ‑ Cancel Edit Order
- by Agam Tech Solutions
- From $3.99/month. Free trial available.
- by Agam Tech Solutions
- From $3.99/month. Free trial available.
Let customers cancel or edit orders themselves. Reduce support tickets and keep sales with automated refunds or store credit.
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About the Order Undo ‑ Cancel Edit Order
Order Undo lets customers cancel or edit orders themselves before fulfillment, reducing support tickets and saving time. Set custom cancellation windows, control which orders can be cancelled, and collect reasons to understand customer behavior. Choose to offer refunds or store credit to keep revenue, with automated restocking built in. Customers can rebuild their cart from cancelled orders and complete a new checkout, turning order changes into additional sales. Add self-serve order controls to customer accounts and thank-you pages. Personalize messages to match your brand voice and use cancellation insights to improve your policies. Includes Shopify Sidekick support and guided setup to get started quickly.
Launched: January 14, 2026
Key features
- Cut support tickets with self-serve order cancellations and edits.
- Control which orders customers can cancel and when.
- Keep revenue with store credit, or automate refunds and restocking.
- Offer order controls in customer accounts and on thank-you pages.
- Personalize customer messages and learn why orders are cancelled.
Integrations with:
- Checkout,
- Customer accounts
Category:
Pricing of Order Undo ‑ Cancel Edit Order
Basic
$3.99 / month
- For Basic Shopify stores
- Unlimited cancellations and edits
- Custom cancellation rules
- Automatic refunds and restocking
- Enable Store-credit refunds
- Customizable customer messages
Growth
$7.99 / month
- For Shopify Grow & Advanced
- Unlimited cancellations and edits
- Custom cancellation rules
- Automatic refunds and restocking
- Enable Store-credit refunds
- Customizable customer messages
- Setup assistance
Plus
$24.99 / month
- For Shopify Plus stores
- Unlimited cancellations and edits
- Automatic refunds and restocking
- Enable Store-credit refunds
- Customizable customer messages
- Setup assistance
- Priority support
