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Trexa Order Tracking AI
- by SaaSpero LLC
- Free plan available
- by SaaSpero LLC
- Free plan available
AI-powered order tracking with self-serve returns, cancellations, and smart support replies to reduce WISMO tickets.
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About the Trexa Order Tracking AI
Trexa Order Tracking AI helps you handle customer questions about deliveries, returns, and cancellations with an AI assistant that uses real order data and your store policies. Customers get a branded tracking page where they can check shipments, start returns or exchanges, request cancellations, and contact your team when needed. The AI answers common WISMO questions automatically, reducing support tickets. Your team receives a post-purchase inbox with AI-drafted replies, intent labels, and full order context to resolve issues faster. The app sends proactive alerts for delayed shipments and provides analytics on returns, escalations, and customer trends so you can improve the post-purchase experience.
Launched: March 16, 2026
Key features
- Branded order tracking page with AI delivery answers
- Self-serve returns, exchanges, and cancellations
- AI inbox with reply drafts, labels, and order context
- Proactive alerts for delayed and stale shipments
- Analytics for WISMO, returns, escalations, and trends
Integrations with:
- Customer accounts,
- Shopify Admin,
- Postmark,
- Track123
Category:
Pricing of Trexa Order Tracking AI
Free
Free
- 10 premium orders/month
- Branded order tracking page
- AI order assistant
- Self-serve cancellation requests
- Basic post-purchase analytics
- Email support
Starter
$29 / month
- Everything in Free
- Up to 200 premium orders/month
- Dropshipping mode
- Product recommendations on tracking page
- Revenue impact dashboard
- Priority email support
Growth
$79 / month
- Everything in Starter
- Up to 1,000 premium orders/month
- Self-serve returns and exchanges
- Store credit and return alternatives
- AI auto-reply
- Priority support
Pro
$199 / month
- Everything in Growth
- Up to 3,000 premium orders/month
- Proactive delivery alerts
- Advanced post-purchase analytics
- Priority support
