Shopify Knowledge Base

AI shopping agents are becoming an essential part of online shopping, helping customers find products and information about your store. With Knowledge Base, you can see how AI agents use your store's information and customize the FAQs they reference. Monitor what shoppers are asking about your business and ensure AI responses accurately reflect your brand's unique qualities. Create custom FAQs to provide detailed answers about your products, policies, and services, helping customers get the information they need. View and track how often AI agents access your store's details, making it easier to understand and improve your customer service through AI interactions.