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Returbo: Returns and Exchanges
- by Returbo AB
- From $89/month. Free trial available.
- by Returbo AB
- From $89/month. Free trial available.
Manage returns, exchanges, and store credit with self-service registration, auto-generated labels, and EU 2023/2673 compliant withdrawal forms.
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About the Returbo: Returns and Exchanges
Returbo helps Shopify stores manage returns, exchanges and complaints with a complete self-service solution. Customers can easily register return requests through a digital return form integrated directly on your website. The app automatically generates return shipping slips and sends them to customers, with automatic tracking included.
Perfect for stores in the Nordics, United States, and European Union, Returbo includes a compliant withdrawal form for EU 2023/2673 regulations. Convert returns into exchanges, offer store credit and instant refunds to improve customer satisfaction and retention. Customers can attach images and comments to their requests, making the process transparent for both sides. The post-purchase solution trusted by brands looking to simplify their returns process while staying compliant.
Launched: January 26, 2023
Key features
- Digital Return Form: Have your customer self-register their requests
- Return Shipping Slip: Autogenerates & sends the slips to your customers for you
- Withdrawal form for EU 2023/2673
- Attach Image & Comments: Make it mandatory or optional
- Exchanges: Make it easy for your customers to exchange their items
Integrations with:
- Shopify Admin,
- Bring,
- Bundles.app,
- DHL,
- PostNord,
- Shippypro,
- UPS
Category:
Pricing of Returbo: Returns and Exchanges
Core
$89 / month
or $936/year and save 12%
- 1 shipping carrier
- 30 returns/exchange/complaints per month
- Autogenerated returnslips
- Two languages - English + one more
- Automated variant exchanges
- Complaints attach image + comment
- Withdrawal form EU Directive 2023/2673
Plus
$249 / month
or $2,544/year and save 15%
- 3 shipping carriers
- 200 returns/exchange/complaints per mon
- Three languages - English + two more
- Attach images & comments to returns
- One Special dealine per request type
- Customize return form
- Different return locations per carrier
- Automatic tracking of returns
Premium
$479 / month
or $4,764/year and save 17%
- 5 shipping carriers
- 600 returns/exchange/complaints per mon
- Rule customization
- Nudge Exchanges
- Upsell and Store credit
- Cancel group discounts (eg 3 for 2)
- Proforma (international invoices)
- Custom costs
Enterprise
$1,124 / month
or $10,788/year and save 20%
- Unlimited shipping carriers
- 1500 returns/exchange/complaints per mon
- Dedicated development time
- Dedicated account manager
- All in Premium
