Best free Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Oct 14, 2025
The Best Free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots handling 24/7 support to customizable FAQ pages, product manuals, and customer feedback tools - these solutions automate common support tasks and improve the shopping experience. Whether you need automated order cancellation, size recommendations, or WhatsApp integration, these free apps provide essential support features to reduce workload and keep customers satisfied.
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#1. Ads & Email hyper-personalization app for brands that helps create meaningful 1:1 user experience.
RetainIQ helps eCommerce brands deliver personalized email and SMS campaigns that create meaningful one-to-one customer experiences. The app enables true hyper-personalization by going beyond basic segmentation, allowing you to customize messages based on customer loyalty, social proof, weather, location, and recent site activity. With easy integration of multiple data sources and APIs, you can track shopper behavior and automatically trigger relevant communications. The platform's experiential intelligence optimizes campaigns while the intuitive setup process and dedicated support team ensure smooth implementation. Merchants using RetainIQ see improved click-through rates, customer lifetime value, and overall revenue through more engaging, personalized customer communications.Install from Shopify App Store
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#2. Upgrade Account, Order, Thank you & Checkout blocks with dynamic extensions a Checkout extensibility
Customize your Shopify account pages and checkout experience with dynamic UI extensions and blocks. Add essential features like Report a Problem, Order Notes, and Special Requests to help customers communicate about their orders. The app includes convenient contact buttons for call, chat, and email support, plus a flexible announcement bar extension. Improve your checkout pages with payment icons and trust badges. Create a better shopping experience with account blocks that work seamlessly across order status, thank you, and checkout pages. Our extensibility features let you add social media icons, delivery instructions, post-purchase FAQs, and other helpful elements that make your store more user-friendly and professional.Install from Shopify App Store