Best free Support - Other Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Nov 27, 2025
The Best Free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots handling 24/7 support to customizable FAQ pages, product manuals, and customer feedback tools - these solutions automate common support tasks and improve the shopping experience. Whether you need automated order cancellation, size recommendations, or WhatsApp integration, these free apps provide essential support features to reduce workload and keep customers satisfied.
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#1. Upgrade Account, Order, Thank you & Checkout blocks with dynamic extensions a Checkout extensibility
Account Blocks and UI Extensions lets you customize account pages, order pages, thank you pages, and checkout with dynamic blocks using Checkout Extensibility. Add useful features like Report a Problem, Order Notes, and Special Request blocks so customers can communicate about their orders directly. Include Contact Info and support buttons for call, chat, or email to provide instant help. The app offers flexible Announcement Bar extensions across profile, order index, order status, and thank you pages. Checkout blocks include Social Media links, Delivery Instructions, Trust Badges, Age Validator, and Payment Icons. Add post-purchase FAQs to thank you pages and Proof of Shipment on order status pages. Give your customers a better shopping experience with these practical checkout and account page extensions.Install from Shopify App Store
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#2. Next generation AI agent designed to not only talk, but also think and act like a human
Meet Cavalry, the advanced AI customer service agent built specifically for ecommerce businesses. This autonomous AI solution handles complex customer inquiries in real-time across multiple communication channels, from order tracking to returns and exchanges. Unlike basic chatbots, Cavalry can take direct actions to resolve issues, making it a true extension of your customer service team. The AI seamlessly integrates with your existing systems and quickly learns your brand voice, policies, and service standards. Without lengthy setup times or complicated workflows, Cavalry starts delivering results immediately - helping maintain customer satisfaction while reducing support costs. It handles customer interactions at scale, providing complete issue resolution without unnecessary escalations to human agents.Install from Shopify App Store