Best free Support - Other Shopify apps in 2027 [Updated]
The Best Free Shopify support apps help merchants deliver exceptional customer service without adding costs. From AI-powered chatbots handling 24/7 support to customizable FAQ pages, product manuals, and customer feedback tools - these solutions automate common support tasks and improve the shopping experience. Whether you need automated order cancellation, size recommendations, or WhatsApp integration, these free apps provide essential support features to reduce workload and keep customers satisfied.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Edit customer account, orders, checkout & thank-you pages with no code. Checkout Plus & Rules
Customize your customer accounts, checkout, order status, and thank you pages with this no-code account and checkout editor. Add custom fields, checkout blocks, and account blocks to create a better shopping experience. Include order notes, delivery instructions, special requests, gift messages, and download invoice options. Add trust badges, payment icons, FAQs, SMS consent, and age validators to your checkout. Use checkout rules and ui extensions to build modern customer accounts. Features product upsells and post-purchase offers to increase sales. Add quantity selector, variant selector, cancel order button, proof of shipment, warranty documents, and announcement bars. Perfect for stores wanting checkout customizer tools and flexible account editor options without coding. -
#2. Increase Sales & Conversions With Real-Time Facebook Chat
Connect with your customers instantly through Facebook Chat Flux, a real-time messaging solution for your Shopify store. This integration lets visitors contact you directly through Facebook Messenger with a simple click, helping drive more sales through immediate customer engagement. The chat widget adapts seamlessly to all devices - from desktop computers to smartphones - ensuring your customers can reach you wherever they browse. Setup is quick and straightforward - just enter your Facebook page name to get started. Choose from various styles and colors to match your store's design perfectly. By enabling direct conversations with shoppers, you'll better understand their needs and can personalize your sales approach for better results. -
#3. AI Chatbot that automates support & FAQs, recovers abandoned carts & grows sales
Stellar is an AI chatbot and shopping assistant that automates customer support for Shopify stores. This ChatGPT-powered tool instantly answers FAQs, recommends products based on shopper queries, and helps recover abandoned carts through proactive AI conversations. The chatbot provides 24/7 multilingual support directly on your storefront, handling repetitive support questions while delivering personalized shopping experiences. Stellar assists customers throughout their entire journey, from product recommendations to checkout, helping merchants automate support tasks and grow sales with AI-powered assistance. -
#4. Exclusive Network for Verified Merchants Only – Right in your Admin Area
Join an exclusive network of verified Shopify merchants right in your admin area. Club of Merchants connects you with fellow store owners who understand your daily challenges. Connect with merchants from your industry, country, or revenue level through our dedicated forum and regular online meetups. This merchant community provides a spam-free, ad-free environment where you can share valuable feedback, exchange ideas, and grow together. Find support from peers who face similar business challenges. Participate in interactive workshops and community events designed specifically for Shopify merchants. No external signup needed - access the community directly from your admin dashboard where you already work. Build meaningful connections and stop growing your business alone.