Best free Helpdesk Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
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Sep 20, 2025
The Best Free Shopify helpdesk apps deliver essential customer support tools without adding to your operating costs. From AI-powered chatbots and live chat to WhatsApp integration and multichannel support, these solutions help merchants provide 24/7 customer service, manage support tickets, and resolve inquiries faster. Whether you need automated responses, self-service options, or direct communication channels, these free apps offer the core features to keep your customers satisfied and support operations running smoothly.
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#1. Send winback emails generated by AI to drive revenue. Increase customer retention with no work.
Turn one-time shoppers into loyal repeat customers with Retain AI's automated winback email system. This smart app analyzes your Shopify store data and automatically identifies customers who haven't returned. It creates personalized, 1:1 emails tailored to each customer's purchase history, complete with custom images. The app handles everything - from customer segmentation to email generation and sending. These personalized winback campaigns consistently achieve higher conversion rates than standard email marketing, helping reduce customer churn and drive more sales revenue. Perfect for consumer brands looking to increase customer retention without adding to their workload.Install from Shopify App Store
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#2. Customer experience that’s both radically efficient and radically personal.
Deliver exceptional customer experiences with Gladly's AI-powered platform that combines efficiency and personal care. The platform maintains seamless conversations across all channels without ticket systems, while providing complete order context. Customer AI handles routine support tasks automatically, letting your team focus on meaningful customer interactions. Manage orders, process refunds, and track revenue impact directly in Gladly without switching to Shopify admin. The platform uses Shopify data to personalize support and identify VIP customers, helping brands deliver outstanding service without extensive resources. Experience intelligent, contextual customer support that scales with your business.Install from Shopify App Store
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#3. Add Whatsapp Button to your store and let customer start a coversation with you.
Connect with your customers instantly through WhatsApp chat integration on your store. This simple yet effective WhatsApp button makes customer communication seamless and direct. Visitors can start a conversation with you right from your website, making customer support more accessible and personal. The customizable chat button lets you adjust text, placement, and pre-set messages to match your store's needs. Need the button to look different? Our customer support team is ready to help customize the appearance at no extra cost. Add this essential communication tool to your store and give customers an easy way to reach you through the world's most popular messaging platform.Install from Shopify App Store