Best free Helpdesk Shopify apps in 2027 [Updated]

Flyweight AI Chatbot brings conversational AI powered by ChatGPT and Knowledge Graph technology to your Shopify store. This AI chatbot automatically learns from your store content including products, pages, and articles with nightly updates. The chatbot builder enables one-click setup and delivers personalized customer support in English and 100+ languages. It detects your brand personality and can be fine-tuned to match your voice. The app helps reduce support costs while improving customer experience and driving sales. Features include GDPR and AI-Act compliance, integration with your existing support stack like Gmail, Zendesk, and Gorgias, plus ticket and mail AI capabilities. Get this Shopify chatbot app to provide ChatGPT-powered support using your store data.

Connect with your customers instantly through WhatsApp chat integration on your store. This simple yet effective WhatsApp button makes customer communication seamless and direct. Visitors can start a conversation with you right from your website, making customer support more accessible and personal. The customizable chat button lets you adjust text, placement, and pre-set messages to match your store's needs. Need the button to look different? Our customer support team is ready to help customize the appearance at no extra cost. Add this essential communication tool to your store and give customers an easy way to reach you through the world's most popular messaging platform.

ZYBR ist ein KI-Helpdesk für Shopify, der Kundenanfragen automatisch und individuell beantwortet. Die KI-gestützte Lösung automatisiert wiederkehrende Anfragen, kategorisiert und priorisiert Tickets intelligent und zeigt alle relevanten Kunden-, Bestell- und Versanddaten direkt im Ticketsystem an. Mit ZYBR kannst du Kundenservice-Prozesse vollständig automatisieren oder manuell steuern. Stornierungen, Rückerstattungen und Returns werden direkt im Ticket verwaltet. Das intelligente Ticketsystem liefert Auswertungen zu Anfragen, Themenhäufigkeiten und Service-Mustern. Auch offene Kundenanfragen lassen sich nachträglich importieren und automatisch bearbeiten. So sparst du Zeit im Kundenservice, senkst Kosten, steigerst die Kundenzufriedenheit und kannst dich auf Marketing und Skalierung konzentrieren.

Simplify your Zendesk support with AI-powered ticket management. Stylo intelligently handles common "What's my order status?" inquiries by connecting your Zendesk and Shopify data. The AI system detects order-related questions, locates shipping information, and creates appropriate customer responses. Support agents can use Stylo to draft messages, or enable automatic replies for instant customer updates. With built-in translation capabilities and customizable brand voice settings, Stylo maintains consistent communication across all customer interactions. The app works seamlessly with any Shopify plan and can address questions based on your Zendesk Help Center content, helping your team focus on more complex support tasks.

ChannelReply integrates your Shopify order information directly into your customer support helpdesk, making customer service faster and more efficient. View detailed customer data, order status, tracking IDs, and shipping information right next to your support conversations - no more switching between screens. The app works with multiple Shopify stores and lets you manage everything in one place. Respond to customer messages and order notifications while having all essential order details at your fingertips. Set up automatic responses based on order value, customize message templates with order information, and handle refunds or order updates directly through your helpdesk. Tag important customers and high-value orders automatically to provide priority support when needed.

MX: Helpdesk & Live Chat brings all your customer support channels into one unified inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together as trackable helpdesk tickets. The app automatically captures Shopify order information, letting you view order numbers, dates, and totals directly within each ticket. Save time with AI-powered reply suggestions and ready-made templates for faster responses. Create custom ticket statuses and workflow rules to keep your team organized. Engage visitors through live chat while accessing their complete ticket history to resolve issues quickly. Built-in dashboards help you stay on top of all customer conversations without missing any messages.