Best free Helpdesk Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Aug 29, 2025
The Best Free Shopify helpdesk apps deliver essential customer support tools without adding to your operating costs. From AI-powered chatbots and live chat to WhatsApp integration and multichannel support, these solutions help merchants provide 24/7 customer service, manage support tickets, and resolve inquiries faster. Whether you need automated responses, self-service options, or direct communication channels, these free apps offer the core features to keep your customers satisfied and support operations running smoothly.
-
#1. Send winback emails generated by AI to drive revenue. Increase customer retention with no work.
Turn one-time shoppers into loyal repeat customers with Retain AI's automated winback email system. This smart app analyzes your Shopify store data and automatically identifies customers who haven't returned. It creates personalized, 1:1 emails tailored to each customer's purchase history, complete with custom images. The app handles everything - from customer segmentation to email generation and sending. These personalized winback campaigns consistently achieve higher conversion rates than standard email marketing, helping reduce customer churn and drive more sales revenue. Perfect for consumer brands looking to increase customer retention without adding to their workload.Install from Shopify App Store