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Best free Chat Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
May 21, 2026
The Best Free Shopify chat apps help merchants connect with customers through multiple channels like WhatsApp, Facebook Messenger, and live chat widgets. From AI-powered chatbots providing 24/7 support to automated abandoned cart recovery via WhatsApp, these tools enable seamless customer service and sales support. Whether you need instant messaging, FAQ management, or omnichannel communication hubs, these free solutions let you engage shoppers, answer questions, and recover lost sales without additional costs.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. Acquire new customers and close sales by connecting with shoppers in chat.
Connect with shoppers in real-time using Shopify Inbox, a free messaging tool that helps you close more sales through personalized customer chat. View live customer data including browsing history, cart contents, and previous orders to provide tailored support. Increase order value by recommending products and offering targeted discounts during conversations. The app's AI-powered instant answers and suggested replies help you respond faster, which can improve conversion rates by up to 69%. Automate common tasks like welcome messages, contact collection, and FAQ responses while maintaining a seamless shopping experience. Send product recommendations and promotional offers directly in chat to guide customers toward purchase decisions. -
#2. Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options. -
#3. Smart sale chatbot with instant order tracking. Boost sales with automated customer support.
ChatWILL is a smart Shopify live chat app that works around the clock to support your customers. This AI-powered chatbot handles customer inquiries instantly, managing your Shopify inbox with real-time responses about products, shipping, and store policies. The deep Shopify integration provides automatic order tracking and inventory access, reducing repetitive questions. Your customers get instant answers 24/7 through an intelligent chat widget that works perfectly on all devices. The AI chatbot suggests relevant products to help drive sales while you sleep. Setup takes just 5 minutes with easy brand customization including custom colors and welcome messages. Stop losing sales to slow customer support—ChatWILL delivers automated assistance that keeps customers happy and increases conversions. -
#4. From “Hi” to “Buy” – faster. Turn chats into checkouts with a customer chat button.
FAST turns clicks into conversations and conversations into conversions. This chat widget lets shoppers contact you instantly through their favorite messaging apps right from your store. The fully responsive chat button delivers a flawless experience on all devices, making it easy for customers to reach you when they need help. Set custom business hours so customers know when you're available. Smart prefilled messages include product links to help close sales faster. The chat widget styling matches your brand perfectly, creating a seamless experience that builds engagement and loyalty. Drop a 'Chat with us' button anywhere on your store to turn browsers into buyers. From "Hi" to "Buy" – FAST makes customer communication simple and effective. -
#5. WhatsApp chat button & share button for live chat customer support and social sharing to get sales.
Whatsy brings WhatsApp live chat directly to your Shopify store with an easy-to-install chat button and share button. Connect with customers in real-time through WhatsApp customer service without any coding skills required. Add multiple chat agents to provide 24/7 support during different shift timings. The app lets you set up proactive auto messages with sale triggers to offer discounts and upsell opportunities during customer conversations. Respond quickly to unsure and confused shoppers via WhatsApp, helping them make purchase decisions faster. Customize your WhatsApp chat button and share button colors to match your store's branding perfectly. Get free live chat support and engage customers where they already spend time - on WhatsApp. Perfect for stores looking to improve customer support and increase sales through direct messaging. -
#6. Add a Chat Button to your store to allow customers to message you directly.
Add a customizable chat button to your Shopify store and let customers message you directly with one click. Connect with shoppers instantly through their favorite messaging platform and provide fast customer support right from your phone. Customize the chat button's size, position, and welcome message to match your store's style. The simple setup makes it easy to start conversations with customers and manage all chats seamlessly from your mobile device. Perfect for store owners who want to improve customer engagement and offer instant support without complicated tools. -
#7. Increase conversions by converting your store into Mobile App for Android. No Code required.
Transform your Shopify store into a stunning mobile app for Android with no coding required. This app offers ready-to-use sections and drag-and-drop blocks for easy home screen customization in just minutes. Create an amazing shopping experience that increases conversions and customer retention. Key features include complete product synchronization, discount coupons, and social media integration. Send unlimited push notifications with text and images at no extra cost to maximize sales and revenue. The app supports currency switching, Google Analytics integration, and comes with full customization and maintenance support for your mobile app. -
#8. Transform your support into a growth engine with proactive AI that converts visitors into buyers.
AiLead is a FREE AI sales chatbot designed to convert visitors into buyers for Shopify brands and dropship stores. Unlike reactive traditional bots, this AI uses intent recognition to proactively engage shoppers from Google or Facebook ads on product pages and checkouts. It recommends Amazon-style bundles to increase AOV, offers personalized discounts to hesitant buyers, and includes trust badges with 1-click add-to-cart. The zero-config setup takes just 1 minute with automated product learning—no coding needed. Replace expensive live chat with 24/7 instant AI responses that drive retention using customer history and personalized offers. Scale your sales around the clock with this dedicated growth assistant that turns support into a sales engine. -
#9. Automate customer service with an AI chatbot that delivers instant, accurate answers 24/7
Marvyn is an AI chatbot that provides 24/7 customer support and instantly resolves common customer queries. This AI-powered chatbot answers questions about return policies, order policies, and FAQs automatically, helping customers get instant answers without waiting. By responding to customer questions before purchase, Marvyn increases purchase confidence and reduces support frustration. The chatbot encourages upsells and cross-sells based on specific customer needs. With 1-click Shopify integration, it automatically syncs your store data and scales during busy periods without requiring additional staff for repetitive support tasks. The customizable interface includes chat tracking to manage design and insights easily. -
#10. Turn visitors into buyers with an AI Sales Agent. Automate support Gemini chatbot 24/7
Zeus is an AI Sales Agent powered by Gemini that turns visitors into buyers around the clock. This intelligent chatbot engages shoppers in real-time, detects customer intent, recommends products, and handles objections to close more sales. It automates customer support 24/7 while converting browsing traffic into revenue. Zeus resolves FAQs in any language to reduce support ticket volume and guides customers to checkout faster with intelligent assistance. Stop losing sales to unanswered questions and improve your conversion rate with this AI-powered sales bot that acts like your best store associate.
