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Best free Chat Shopify apps in 2026 [Updated]
PickYourApp Review Team
6 min read
•
Jun 10, 2026
The Best Free Shopify chat apps help merchants connect with customers through multiple channels like WhatsApp, Facebook Messenger, and live chat widgets. From AI-powered chatbots providing 24/7 support to automated abandoned cart recovery via WhatsApp, these tools enable seamless customer service and sales support. Whether you need instant messaging, FAQ management, or omnichannel communication hubs, these free solutions let you engage shoppers, answer questions, and recover lost sales without additional costs.
| Name | Rate on Shopify | Price | Free trial | Key features |
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#1. An AI sales associate for your online store
Shopify Inbox puts an AI-powered sales associate directly on your online store to help shoppers find products and get answers. This AI agent connects to your catalog, inventory, and store policies automatically with zero setup required. Buyers can ask questions and receive personalized replies, especially when they sign in with Shop—the agent uses their purchase history and preferences from across Shopify to tailor responses. You control your agent's tone, style, and rules to keep every reply on-brand. Rate chats to train the AI and improve its performance over time. Run Inbox with the AI agent active or turn it off and use it as a regular chat tool. Built-in analytics track orders assisted, buyer satisfaction, and other key metrics so you can see the impact on your store. -
#2. Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options. -
#3. Reduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes.
Add a WhatsApp chat button to your Shopify store in just 2 clicks and start managing customer conversations directly inside the app. Connect with WhatsApp Business API through Meta Business Manager to handle all your WhatsApp chats in one place. Recover abandoned carts by sending WhatsApp reminders to bring shoppers back and increase conversions. Answer product questions faster with real-time customer support. Organize messages with customer segmentation to prioritize high-value conversations. Customize the WhatsApp button icon, font, and size to match your brand style across all devices. Track button clicks with Google Analytics and Meta Pixels to get valuable insights. Reduce missed inquiries and increase revenue with WhatsApp automation features ready in minutes. -
#4. Smart sale chatbot with instant order tracking. Boost sales with automated customer support.
ChatWILL is a smart Shopify live chat app that works around the clock to support your customers. This AI-powered chatbot handles customer inquiries instantly, managing your Shopify inbox with real-time responses about products, shipping, and store policies. The deep Shopify integration provides automatic order tracking and inventory access, reducing repetitive questions. Your customers get instant answers 24/7 through an intelligent chat widget that works perfectly on all devices. The AI chatbot suggests relevant products to help drive sales while you sleep. Setup takes just 5 minutes with easy brand customization including custom colors and welcome messages. Stop losing sales to slow customer support—ChatWILL delivers automated assistance that keeps customers happy and increases conversions. -
#5. From “Hi” to “Buy” – faster. Turn chats into checkouts with a customer chat button.
FAST turns clicks into conversations and conversations into conversions. This chat widget lets shoppers contact you instantly through their favorite messaging apps right from your store. The fully responsive chat button delivers a flawless experience on all devices, making it easy for customers to reach you when they need help. Set custom business hours so customers know when you're available. Smart prefilled messages include product links to help close sales faster. The chat widget styling matches your brand perfectly, creating a seamless experience that builds engagement and loyalty. Drop a 'Chat with us' button anywhere on your store to turn browsers into buyers. From "Hi" to "Buy" – FAST makes customer communication simple and effective. -
#6. Display a WhatsApp chat button in your store so customers can message you directly.
This WhatsApp Chat Button app lets you add a customizable chat button to your Shopify store, making it easy for customers to contact you directly through WhatsApp. Customers can ask questions about products, services, orders, or returns by simply clicking the button to start a conversation. The app offers 3 different layout designs and full customization options including colors, images, button placement, and design elements. You can set up a prefilled message so customers can instantly chat with your business number. With unlimited design possibilities, you can match the WhatsApp chat button perfectly to your store's look and feel. -
#7. WhatsApp chat button & share button for live chat customer support and social sharing to get sales.
Whatsy brings WhatsApp live chat directly to your Shopify store with an easy-to-install chat button and share button. Connect with customers in real-time through WhatsApp customer service without any coding skills required. Add multiple chat agents to provide 24/7 support during different shift timings. The app lets you set up proactive auto messages with sale triggers to offer discounts and upsell opportunities during customer conversations. Respond quickly to unsure and confused shoppers via WhatsApp, helping them make purchase decisions faster. Customize your WhatsApp chat button and share button colors to match your store's branding perfectly. Get free live chat support and engage customers where they already spend time - on WhatsApp. Perfect for stores looking to improve customer support and increase sales through direct messaging. -
#8. Add a Chat Button to your store to allow customers to message you directly.
Add a customizable chat button to your Shopify store and let customers message you directly with one click. Connect with shoppers instantly through their favorite messaging platform and provide fast customer support right from your phone. Customize the chat button's size, position, and welcome message to match your store's style. The simple setup makes it easy to start conversations with customers and manage all chats seamlessly from your mobile device. Perfect for store owners who want to improve customer engagement and offer instant support without complicated tools. -
#9. Increase conversions by converting your store into Mobile App for Android. No Code required.
Transform your Shopify store into a mobile app for Android with no coding required. This mobile app builder offers ready-to-use sections and drag-and-drop blocks to create a stunning home screen design in just minutes. Customize your app's appearance with flexible settings to deliver an amazing shopping experience. Increase conversions and customer retention through seamless product synchronization, discount coupons, and social media integration. Send unlimited push notifications with rich text and images at no extra cost to maximize sales and store revenue. Features include currency switcher, Google Analytics integration, and full customization support to help you reach more customers and grow your business. -
#10. AI shopping assistant & product finder. Smart search, FAQ chatbot, upsell & recommendations.
Dori is an AI chatbot and smart search tool that makes shopping conversational. Customers can ask about product ingredients, sizing, fit, comparisons, or gift ideas and get instant answers through chat. The AI shopping assistant helps with product discovery, recommendations, upsell and cross-sell opportunities, with add to cart directly from the conversation. Two tools included: a product page assistant for FAQ support, and Sidekick, a shopping assistant widget for personalized recommendations. No training required—Dori learns your product catalog automatically. Supports 80+ languages with auto-detection, full brand customization, and voice matching. Set up in minutes with no coding needed. Includes an analytics dashboard with customer insights to track performance and understand shopper behavior.
