Best free Chat Shopify apps in 2027 [Updated]

Shopify Inbox puts an AI-powered sales associate directly on your online store to help buyers find products and get answers. This intelligent agent connects automatically to your catalog, inventory, and store policies to provide accurate responses. You control the agent's tone, style, and rules to keep every reply on-brand. When customers sign in with Shop, the AI personalizes replies using their preferences and purchase history from across Shopify. Rate conversations to train your agent—the more feedback you provide, the better it performs. Run Inbox with the AI agent or use it as a standard chat tool. Built-in analytics track orders assisted, buyer satisfaction, and chat performance so you can measure results. The agent learns from your product catalog, policies, and store content to deliver helpful, personalized customer support that sounds like your brand.

Connect with customers instantly through Facebook Messenger, Telegram, and 20+ popular chat channels with this all-in-one chat solution. The app integrates seamlessly with your Shopify store, letting visitors reach you through their preferred messaging platforms including SMS, WhatsApp, Viber, WeChat, Line, TikTok, and Instagram. The customizable chat widget helps you manage customer conversations, set welcome messages, and track engagement across different channels. With built-in contact forms and analytics, you can monitor chat performance and improve customer support. Keep your store's communication channels open and responsive while building lasting customer relationships through convenient, multi-platform messaging options.

Add a WhatsApp chat button to your Shopify store in just 2 clicks and start managing customer conversations directly inside the app. Connect with WhatsApp Business API through Meta Business Manager to handle all your WhatsApp chats in one place. Recover abandoned carts by sending WhatsApp reminders to bring shoppers back and increase conversions. Answer product questions faster with real-time customer support. Organize messages with customer segmentation to prioritize high-value conversations. Customize the WhatsApp button icon, font, and size to match your brand style across all devices. Track button clicks with Google Analytics and Meta Pixels to get valuable insights. Reduce missed inquiries and increase revenue with WhatsApp automation features ready in minutes.

Musbu WhatsApp Chat Button makes customer engagement simple with a responsive chat widget that helps shoppers contact your store instantly. The app supports popular messaging platforms including WhatsApp, WeChat, Messenger, and Telegram, giving customers convenient ways to reach you for support. The customizable chat button matches your store's design and works seamlessly across all devices. Set up prefilled messages to make conversations easier and faster for your customers. Installation is straightforward with no coding required. This social chat solution improves customer satisfaction by providing quick support options right when shoppers need help. The easy-to-use widget helps increase conversions by removing communication barriers between you and your customers, building stronger relationships that lead to more sales.

CWILL AI Chat is a smart live chat app that works 24/7 to support your Shopify store. This AI-powered chatbot handles customer inquiries instantly, answering FAQs about products, shipping, and store policies without manual effort. The AI sales agent provides real-time order tracking and shipping updates, reducing repetitive questions while improving customer satisfaction. Smart product suggestions help shoppers find what they need and drive sales automatically. Deep Shopify integration gives the chatbot access to your inventory and order data. Integrated with CWILL Returns and Product Review apps, customers can track returns and see ratings directly in chat. Stop losing sales to slow responses—this Shopify support chat assistant manages your inbox and delivers instant answers around the clock.

WhatsApp Chat Button and Widget lets you add a WhatsApp chat button to your Shopify store so customers can contact you instantly from any page. Setup takes under two minutes with no coding required. Customize the button style, colours, size, and position to match your store. Add a pre-filled message to make it easier for customers to start conversations. The widget includes greeting bubbles and floating labels to keep visitors engaged. Configure multi-agent routing to connect customers with the right team member. Set business hours scheduling and page targeting rules to control when and where the button appears. Use auto-open triggers based on time delay, scroll percentage, or exit intent to capture attention at the right moment. The built-in analytics dashboard tracks clicks, popup opens, and send taps so you can monitor customer engagement. Additional features include RTL layout support and custom CSS options for advanced customization.

Meet Manifest AI, a ChatGPT-powered shopping assistant that helps customers find exactly what they need. This AI chatbot provides 24/7 customer support through live chat, handling product inquiries and recommendations in multiple languages. The intelligent system conducts interactive quizzes to understand customer preferences, suggests relevant products, and helps reduce cart abandonment. Acting as your store's digital sales assistant, Manifest AI addresses buyer concerns, manages support queries, and delivers personalized shopping experiences similar to Rufus. The chatbot seamlessly integrates with your store to increase average order value and create smoother customer interactions, ultimately helping drive more sales and reduce support tickets.

Recover abandoned carts and checkouts manually through WhatsApp chat to bring customers back and complete their orders. This WhatsApp cart recovery app helps you verify COD orders with quick confirmation messages, reducing fake orders and payment issues. Add a WhatsApp chat button to your store so customers can reach your support staff directly for live chat assistance. Set up multiple chat agents to provide customer service during different shift timings. The app enables proactive messaging with auto sale triggers to offer discounts when needed. Use WhatsApp checkout recovery to manually follow up with customers who left items in their cart. Send COD verification messages to confirm cash on delivery orders before shipping. The share button and chat button features make it easy for confused customers to get help instantly, improving your conversion rates and reducing abandoned checkouts.

Dori turns your product catalog into an AI shopping assistant that helps customers find and buy what they need. Shoppers can ask questions, search naturally, compare products, discover similar items, get personalized recommendations, select variants, and add items to cart directly from chat. The assistant answers questions about ingredients, sizing, fit, stock availability, and store policies right when customers need them. Use Product Pal on product pages to provide instant answers at the point of decision, or deploy Dori across your entire store for product discovery, shopping quizzes, gift guides, routines, upsells, cross-sells, and order tracking. Dori automatically learns your catalog, responds to shoppers in their preferred language, and adapts to match your brand voice. It combines AI search with conversational commerce to guide customers through their shopping journey from discovery to checkout.

FAST turns clicks into conversations and conversations into conversions. This WhatsApp chat widget lets shoppers contact you instantly through their favorite messaging apps right from your store. The fully responsive chat button delivers a flawless experience on all devices, making it easy for customers to reach you anytime. Smart prefilled messages include product links to help close sales faster. Set custom business hours so customers know when you're available. The chat widget styling matches your brand perfectly, and you can drop a 'Chat with us' button anywhere on your site. FAST helps you boost engagement, build customer loyalty, and increase sales through seamless messaging—turning every "Hi" into a "Buy" with less effort.