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Ecombone Warranty Claims
- by Ecombone
- Free plan available. Free trial available.
Automate warranty claims with a rules engine. Resolve with refunds, replacements, or store credit for a seamless customer experience.
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About the Ecombone Warranty Claims
Ecombone Warranty Claims automates warranty claim management with a branded customer portal where shoppers can look up orders, select affected items, and upload photos. The app uses a priority-ordered rules engine to define warranty coverage based on claim reasons, product tags, and time since purchase.
Resolve warranty claims individually with automatic Shopify refunds, replacement orders, or store credit. The claims portal shows customers their coverage results instantly. Track performance with built-in analytics featuring charts, top claimed products, and CSV export options. Manage uploaded photos organized by SKU and send customizable email notifications throughout the claims process. Perfect for stores that want to handle product warranties efficiently while maintaining brand consistency.
Launched: May 4, 2026
Características principales
- Branded customer portal with photo uploads and coverage results
- Per-item resolution with automatic refunds, store credit and replacements
- Rules engine to define warranty coverage by reason, tags, and time
- Claims analytics with charts, top products, and CSV export
- Customizable email templates
Pricing of Ecombone Warranty Claims
Free
Free
- Up to 10 claims/month
- Branded self service portal
Basic
$19 / month
- Up to 50 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
Plus
$49 / month
- Up to 100 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Claim photos
- Priority support
Pro
$99 / month
- Unlimited claims
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Claim photos
- Priority support
