Cancel My Order

Let customers cancel orders themselves with a self-serve cancel button right on the Order Status page. This app automates the entire order cancellation process, freeing your support team from manual requests. The cancel order button automatically matches your theme styling without custom CSS, and you control all the text. Set up a custom order hold window that keeps orders on hold during your chosen timeframe, then releases them for fulfillment if not cancelled. Choose how to refund customers - either to their original payment method or as store credit. Confirmation emails are sent automatically to customers after cancellation. Stop overloading your support team and let customers fix their own mistakes quickly and easily.