backwise

Backwise helps ecommerce merchants investigate refund and return requests faster while catching refund fraud. The app collects claim data from your helpdesk and enriches it with external signals to identify suspicious patterns. It connects related cases across customers, addresses, and orders, then scores each refund request based on risk. Backwise recommends the next action or can automatically accept or reject claims, reducing investigation time for Customer Service and Fraud teams. This helps accelerate legitimate refunds while protecting margins from fraud. Integrated with Gorgias, Zendesk, and other helpdesk tools to recover revenue lost to fraudulent returns.